* Cited by LWUA as “Best Water District”Davao City – A 2025 Customer Satisfaction Survey done by the SVM Research Consultancy Services, the water utility consumers gave Davao City Water District an overall satisfaction rating of 98.3%, reflecting strong approval, high confidence, and sustained trust in the quality and reliability of the DCWD’s services.
The consumers feedback reflected DCWD’s commitment to deliver safe, sustainable, and customer-focused water service by focusing on strategies that contributed to better overall customer experience. These strategies included continuous system and operational improvements, service reliability, responsiveness to customer concerns, and transparent communication, and consistent public information.
Customer feedback showed that water quality remained a consistently well-rated service area with high satisfaction for color, odor, and taste which received 97%, 94.5%, and 91.1%, respectively. These results demonstrated customer confidence in the safety of DCWD water and validated the water utility’s effective and stringent water treatment and monitoring processes.
Both water supply and pressure were the most improved services for 2025, indicating that DCWD’s ongoing system upgrades are positively affecting daily service delivery and reflecting steady progress in addressing service gaps and demands. In fact, 96.6% of respondents reported 24-hour water supply availability while overall satisfaction with water pressure received a positively high mark.
DCWD embarked on an expansion program in 2014 and entered into a joint venture agreement with Apo Agua Infrastructura, Inc for a ₱12.5-billion pesos Bulk Water Project which was then, and until now, the biggest single investment in Mindanao. The project comprehends of tapping the surface water of Tamugan and Panigan river, varied infrastructure that includes a weir, hydroelectric plant, a water treatment facility a network of distribution pipelines and water reservoirs extending all the way to Bunawan district.
During the year, DCWD accommodated 16,649 new service connections, expanding access to affordable and safe water and allowing more Davaoeños to benefit from improved water service.
Frontline services also received favorable feedback with high ratings for staff expertise and efficiency at 91.1% and courtesy and professionalism at 90.6%. These reflected DCWD’s focus on maintaining capable frontline personnel and delivering services that are responsive to customer needs.
The 2025 Customer Satisfaction Survey was conducted through random sampling among residential, commercial, and government customers across DCWD’s service areas. The respondents represented areas served by DCWD’s 12 water supply systems, providing a balanced and representative assessment of the utility’s performance.
Overall, the survey results underscore DCWD’s strong performance and commitment to sustaining high service standards as enunciated by Board Chairman Ed Bangayan and Management Team led by Mildred Aviles.
Late last year, in a nationwide broadcast interview with Cesar Chavez at DZRH main studios in Manila, Local Water Utilities Administration head, Atty. Jose Moises Salonga cited the Davao City Water District as the best in the entire country.
To continue this mark of excellence, DCWD will use the customer feedback to guide future projects and service improvements to better serve the growing and dynamic needs of the Davaoeños.
