Davao City Water District joined the nationwide celebration of the Ease of Doing Business (EODB) Month in May 2025 with a series of activities and initiatives under the theme, βπΉπππ π ππ ππππ π‘π π ππ πΆπππππ‘: π΅ππ‘π‘ππ π΅π’π ππππ π πππ£πππππ‘ ππ π π΅πππππ πππππππππ .β
Highlighting the celebration was the Frontline Service Inspection conducted on May 15, 2025 at the DCWD Matina Office. Led by DCWDβs Committee on Anti-Red Tape in partnership with private sector representatives, the inspection aimed to assess and improve the efficiency, accessibility, and overall quality of DCWDβs frontline services.
The activity evaluated the water utilityβs compliance with standard processing times under Republic Act No. 11032 or the πΈππ π ππ π·ππππ π΅π’π ππππ π πππ πΈππππππππ‘ πΊππ£πππππππ‘ ππππ£πππ π·ππππ£πππ¦ π΄ππ‘ ππ 2018, availability of clear and accessible service information, responsiveness of frontline personnel, functionality of service channels, and the effectiveness of the Public Assistance Desk Officer. To emphasize transparency and commitment to improving service delivery, the inspection was live streamed in DCWDβs official Facebook page (facebook.com/officialDCWD).
Among the best practices reported during the inspection were DCWDβs streamlined process flows for its transactions, an established customer feedback mechanism, and visible Citizenβs Charter which outlines the requirements, procedures, processing times, and fees for each service.
DCWD customer Rodolfo Chavez shared his experience during an interview and highlighted the speed of transactions and convenience of DCWDβs services.
With these findings, DCWD reaffirms its commitment to continuously simplify and standardize its frontline processes.
As part of the month-long celebration, DCWD integrated the EODB Lane into its existing Priority Lane for heavily pregnant women, differently-abled customers, and those with special needs, ensuring faster, more efficient, and citizen-friendly transactions in paying water bills and accessing other frontline services.
DCWD also displayed official EODB Month banners in its offices and customer service areas, updated its Facebook cover photo and website banner, and used the campaign hashtags #EODBMonth2025, #FromRedTapeToRedCarpet, #BetterBusinessMovement, and #R2C:BBMBP.
DCWD further supported the campaign by posting βBawal ang Red Tapeβ reminders in its offices and Facebook page and by making information materials available to the public including brochures on βWhat is ARTA?β and leaflets on βLabanan ang Red Tapeβ and the β3-7-20β rule, which prescribes the standard processing time for government transactions.
This celebration is in line with the Presidential Proclamation No. 818, s. 2025 which declares May as EODB Month to promote reforms and collaboration in improving government services. (π²πππππ π΄ππππ π¨. π΄πππ πππ)
Read full article at bit.ly/DCWDEODB2025
