Davao City Water District joined the nationwide celebration of the Ease of Doing Business (EODB) Month in May 2025 with a series of activities and initiatives under the theme, โ๐น๐๐๐ ๐ ๐๐ ๐๐๐๐ ๐ก๐ ๐ ๐๐ ๐ถ๐๐๐๐๐ก: ๐ต๐๐ก๐ก๐๐ ๐ต๐ข๐ ๐๐๐๐ ๐ ๐๐๐ฃ๐๐๐๐๐ก ๐๐ ๐ ๐ต๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ .โ
Highlighting the celebration was the Frontline Service Inspection conducted on May 15, 2025 at the DCWD Matina Office. Led by DCWDโs Committee on Anti-Red Tape in partnership with private sector representatives, the inspection aimed to assess and improve the efficiency, accessibility, and overall quality of DCWDโs frontline services.
The activity evaluated the water utilityโs compliance with standard processing times under Republic Act No. 11032 or the ๐ธ๐๐ ๐ ๐๐ ๐ท๐๐๐๐ ๐ต๐ข๐ ๐๐๐๐ ๐ ๐๐๐ ๐ธ๐๐๐๐๐๐๐๐ก ๐บ๐๐ฃ๐๐๐๐๐๐๐ก ๐๐๐๐ฃ๐๐๐ ๐ท๐๐๐๐ฃ๐๐๐ฆ ๐ด๐๐ก ๐๐ 2018, availability of clear and accessible service information, responsiveness of frontline personnel, functionality of service channels, and the effectiveness of the Public Assistance Desk Officer. To emphasize transparency and commitment to improving service delivery, the inspection was live streamed in DCWDโs official Facebook page (facebook.com/officialDCWD).
Among the best practices reported during the inspection were DCWDโs streamlined process flows for its transactions, an established customer feedback mechanism, and visible Citizenโs Charter which outlines the requirements, procedures, processing times, and fees for each service.
DCWD customer Rodolfo Chavez shared his experience during an interview and highlighted the speed of transactions and convenience of DCWDโs services.
With these findings, DCWD reaffirms its commitment to continuously simplify and standardize its frontline processes.
As part of the month-long celebration, DCWD integrated the EODB Lane into its existing Priority Lane for heavily pregnant women, differently-abled customers, and those with special needs, ensuring faster, more efficient, and citizen-friendly transactions in paying water bills and accessing other frontline services.
DCWD also displayed official EODB Month banners in its offices and customer service areas, updated its Facebook cover photo and website banner, and used the campaign hashtags #EODBMonth2025, #FromRedTapeToRedCarpet, #BetterBusinessMovement, and #R2C:BBMBP.
DCWD further supported the campaign by posting โBawal ang Red Tapeโ reminders in its offices and Facebook page and by making information materials available to the public including brochures on โWhat is ARTA?โ and leaflets on โLabanan ang Red Tapeโ and the โ3-7-20โ rule, which prescribes the standard processing time for government transactions.
This celebration is in line with the Presidential Proclamation No. 818, s. 2025 which declares May as EODB Month to promote reforms and collaboration in improving government services. (๐ฒ๐๐๐๐๐ ๐ด๐๐๐๐ ๐จ. ๐ด๐๐๐ ๐๐๐)
Read full article at bit.ly/DCWDEODB2025
